Effective Date: 1 February 2024
Introduction
Global House of Music (“we,” “us,” or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with the Protection of Personal Information Act No. 4 of 2013 (“POPIA”) of South Africa.
By accessing or using our website www.globalhouseofmusic.co.za (the “Website”), you agree to the terms outlined in this Privacy Policy.
1. Collection of Personal Information
We may collect personal information directly from you or through automated means when you:
- Register or create an account on our Website.
- Complete online forms or surveys.
- Subscribe to newsletters or other communications.
- Make bookings, reservations, or purchases.
- Contact our customer service or support teams.
- Interact with our Website through cookies and other tracking technologies.
Types of Personal Information Collected:
- Contact Information: Name, email address, telephone number, physical address.
- Identification Information: ID number, passport details.
- Payment Information: Credit/debit card details, billing address.
- Usage Data: IP address, browser type, access times, pages viewed.
2. Purpose of Processing
We collect and process your personal information for the following purposes:
- Service Delivery: To provide our services, process transactions, and manage bookings.
- Communication: To send confirmations, updates, and administrative messages.
- Marketing: To inform you about promotions, offers, or events (with your consent).
- Improvement: To personalize your experience and improve our Website and services.
- Legal Compliance: To comply with legal obligations and resolve disputes.
3. Consent
By providing your personal information, you consent to its collection and processing as outlined in this Privacy Policy. You have the right to withdraw your consent at any time by contacting us.
4. Disclosure of Personal Information
We will not sell, rent, or trade your personal information to third parties. We may disclose your information to:
- Service Providers: Third-party vendors who assist in delivering our services (e.g., payment processors, hosting services).
- Legal Requirements: Government authorities or law enforcement if required by law.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
5. Security Measures
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or damage. These measures include:
- Encryption: Secure Socket Layer (SSL) technology to encrypt data during transmission.
- Access Control: Restricted access to personal information to authorized personnel only.
- Regular Audits: Periodic security assessments and updates.
6. Retention of Personal Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
7. Your Rights
Under POPIA, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request corrections to any inaccurate or incomplete information.
- Deletion: Request the deletion of your personal information under certain circumstances.
- Objection: Object to the processing of your personal information for direct marketing purposes.
- Complaint: Lodge a complaint with the Information Regulator if you believe your rights have been infringed.
To exercise these rights, please contact us at admin@globalhouseofmusic.co.za
8. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to enhance user experience and analyze website performance.
- Types of Cookies Used:
- Essential Cookies: Necessary for basic website functionality.
- Analytical Cookies: Collect data on how users interact with our Website.
- Marketing Cookies: Track browsing habits to deliver personalized advertising.
You can manage your cookie preferences through your browser settings.
9. Third-Party Links
Our Website may contain links to external sites not operated by us. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.
10. International Data Transfers
Your personal information may be transferred to and processed in countries outside of South Africa. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
11. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Global House of Music
- Address: Rose Street JHB North
- Email: admin@globalhouseofmusic.co.za
- Phone: 0839593782
By using our Website, you acknowledge that you have read and understand this Privacy Policy and agree to its terms.